Privacy Policy

Last Updated: March 4, 2026

At The Manor at Fire Tower Hill, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you visit our website: https://themanoratfiretowerhill.com/

By accessing or using our website, you agree to the terms outlined below. If you do not agree, please do not use the website.

1. Information We Collect

We may collect personal information that you voluntarily provide when using our website, including:

• Name

• Billing Address

• Phone Number

• Email Address

• Payment Information (credit/debit card details, including CVV)

We may also collect information through tracking technologies such as cookies and pixels.

2. How We Collect Information

We collect information through:

• Forms you complete on our website

• Transactions and service requests

• Cookies and tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and manage our services

• Process transactions and payments

• Communicate with you (customer support, updates, etc.)

• Verify your identity

• Resolve disputes

• Improve our website and services

• Conduct marketing and advertising (where applicable)

4. Sharing Your Information

We may share your information with trusted third parties, including:

• Customer management systems

These third parties only have access to the information necessary to perform their functions and are obligated to keep it secure.

5. How We Protect Your Information

We implement appropriate security measures to protect your data, including:

• Secure (SSL) encryption for data transmission

• Limiting data collection to necessary information only

• Regular system monitoring and security updates

• Employee training and access controls

• Physical and digital security safeguards

• Safe disposal of unnecessary data

6. Cookies

Our website uses cookies to enhance your experience. Cookies help us:

• Analyze website traffic

• Remember your preferences

• Improve functionality

• Identify returning visitors

You can choose to accept or decline cookies through your browser settings. Disabling cookies may affect website performance.

7. Children’s Privacy

Our website is intended for a general audience and is not directed toward individuals under 18.

If we become aware that a minor has provided personal information, we will use it only to inform them that they cannot use our services.

8. Analytics

We use Google Analytics to understand how visitors interact with our website.

You can opt out by visiting:
https://tools.google.com/dlpage/gaoptout/

9. Rights of Canadian Residents

If you are a resident of Canada, you have the right to:

• Access your personal information

• Request corrections to your information

• Withdraw consent for data processing

• File a complaint with appropriate authorities

10. Exercising Your Rights

To make a request, please contact us using the details below.

We may require the following to verify your identity:

• Name

• Email Address

We typically respond within 30 days, though some requests may take longer.

11. Accountability

The following individual is responsible for privacy practices:

Miranda
Miranda@firetowerhill.com

You may also contact the Office of the Privacy Commissioner of Canada if needed.

12. Third-Party Websites

Our website may contain links to external websites. We are not responsible for their content or privacy practices. Please review their policies separately.

13. Questions

If you have any questions about this Privacy Policy, please contact us at:
Miranda@firetowerhill.com